All rates quoted are subject to availability and alteration. All discounted rates
quoted are limited offers and are subject to availability and may be subject
to a minimum night stay. Whilst every effort has been made to ensure the accuracy
of all information, we do not accept liability for any errors or omissions and
reserves the right to change information and descriptions of featured products.
Bookings
To secure a booking, you must pay an initial deposit of 20%. We
will send you a Booking Confirmation by email, detailing type of room, arrival
dates, number of nights and price. It
is very important that you read the confirmation as any changes or omissions
should be reported immediately.
Check-in Times
Check-in Time is normally from 2.00pm and Check-out Time is 10.00am on the
day of Departure.
Cancellation Policy
A cancellation fee of a minimum of the value of the first night’s stay
will apply to all cancelled or changed bookings not made by 2.00pm, 24 hours
prior to arrival.
Bookings cancelled prior to 2.00pm, 24 hours prior to arrival will not incur
any charges.
.
Your Responsibilities
You must look after the property. This means you must keep all furniture and
fittings in the same state of repair and condition as at the start of your stay.
You must leave the property in the same state of cleanliness and general order
in which you found it, save normal wear and tear. If you break these conditions
we will make an additional cleaning charge and/or make a claim against you for
repair or loss as a result of damage caused. You are expected to show due consideration
for other people as well. If you abuse the property or display rude, dangerous
or offensive behavior towards the staff or other third party, we can refuse to
allow you possession of the property or ask you to leave the accommodation before
the end of your stay. If this happens we will treat your booking as cancelled
and you will not be entitled to a refund.
Pets
We regret that pets, with the exception of guide dogs, are not allowed.
Special Requests
Requests for cots and high-chairs must be made at time of booking. Whilst we
will endeavour to do all possible to meet your request, it can not be guaranteed.
Lost Property
We arenot responsible for any loss of valuables or property
left in or at the property during the stay or after departure.
Acceptance
By making this booking, you have agreed to accept the Terms and Conditions
above. You agree to be responsible for the room(s) for the duration of your
stay and have read and fully understood the Terms & Conditions of Chestnut
Haven B&B.